Returns and exchanges
Our return policy on clothing and non-custom items is - no refund due to non fit or change of mind.
if you have questions on a specific item please ask before purchasing.
Manufacturing faults on leather items are rare but can happen as we are human.
If you have any isues with your item please email us at firstname.lastname@example.org asap and we will do our best to replace repair or refund as neccesary and at our discretion.
Custom items- care is taken to ensure a good fit by taking measurements of yourself or your horse, dog etc for their custom item. We provide details on how to measure correctly- no responsibility for item not fitting will be taken by Dark Horse Western if no measurements are given by customer, or if customer made a mistake with measurement.
Measurements on in-stock items if given in the item description, please check these against your horse or current tack. If unsure please contact us prior to purchase as no refunds will be given for ill-fitting tack.
However, many items can be altered if there are mistakes made on your part or ours, so please send an email to email@example.com in this case and we will advise on how to proceed- a fee for alteration and postage may be charged.
Refunds due to change of mind are not accepted, refunds on custom items are not accepted unless due to unrepairable manufacturing fault.
To be eligible for a return, your item must be unused and in the same condition that you received it. You will be responsible for any return postage costs.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Items with obvious signs of use.
Any item that is returned more than 10 business days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If not accepted and you would like return of product to you, postage costs may need to again be paid by you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace leather items if they are defective in manufacturing. If you need to exchange it for the same item, send us an email at email@example.com and once we have directed, send your item to: Dark Horse Western, The Haven, Purlewah Rd Werris Creek NSW 2341.
To return your product, you should mail your product to: Dark Horse Western, The Haven, Purlewah Rd Werris Creek NSW 2341
You will be responsible for paying for your own postage costs for returning your item, as well as postage to you for a replacement item. Postage costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are posting an item over $50, you should consider using a trackable shipping service or purchasing post insurance. We don’t guarantee that we will receive your returned item. We are also not responsible for any damage or loss incurred during shipping and you agree to these terms by purchasing from our business.